Privacy Policy
Privacy Policy
Effective Date: June 15, 2025
Last Updated: June 15, 2025
Welcome to Whatsential (“Company”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://whatsential.com, use our platform, or interact with our services.
By using Whatsential, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you sign up or interact with our platform, we may collect:
Full Name
Email Address
Phone Number
Business Name
Billing/Payment Information
Address or location (if provided)
b) Account & Usage Information
Login credentials (encrypted)
IP address
Device/browser information
Access times and pages viewed
Campaign activities, chatbot interactions, and integration logs
c) Customer Data (Business Users)
When using Whatsential’s automation tools, you may upload or sync:
Customer names and contact numbers
Message content (templates, campaign text)
Chat history and campaign performance
2. How We Use Your Information
We use the information we collect for the following purposes:
To create and manage your Whatsential account
To provide, operate, and improve our services
To enable automation, chatbot flows, and CRM integrations
To personalize your dashboard and communications
To process payments and manage subscriptions
To send important updates, newsletters (optional), and promotional content
To comply with legal obligations and prevent fraudulent use
3. Sharing & Disclosure of Information
We do not sell your personal or customer data.
We may share data only with:
Trusted service providers (e.g., cloud hosting, payment gateways, analytics platforms) under strict confidentiality agreements
Meta (Facebook) via WhatsApp Business API for delivering messages
Legal authorities, if required by law or in response to valid legal processes
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
Data encryption in transit and at rest
Secure cloud infrastructure
Access control and multi-factor authentication
Regular audits and monitoring
Despite our efforts, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights & Choices
You have the right to:
Access and review your personal information
Correct inaccurate data
Request deletion of your account and associated data
Withdraw consent for marketing communications
Export your data, where technically feasible
To make any of the above requests, contact us at: [email protected]
6. Cookies & Tracking Technologies
We use cookies and similar tools to enhance user experience, remember login preferences, and gather analytics data. You can control cookie settings in your browser.
For more detailed info, refer to our [Cookie Policy] (coming soon).
7. Third-Party Integrations
Whatsential integrates with various third-party platforms (e.g., Zoho, Zapier, FlowiseAI). While we ensure secure data flow, your use of third-party integrations is subject to their respective privacy policies.
8. Data Retention
We retain user data only as long as necessary to:
Fulfill the purpose for which it was collected
Comply with legal or contractual obligations
Support business operations and user support
You may request data deletion at any time.
9. Children’s Privacy
Our services are intended for businesses and are not directed to individuals under 18 years of age. We do not knowingly collect data from children.
10. International Users
Our services are primarily available in India but can be accessed globally. By using our services, you understand that your data may be transferred to and processed in India or other jurisdictions.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review it regularly.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:
Whatsential
230, M.P. Nagar, Zone-2,
Bhopal, Madhya Pradesh - 462011
📧 [email protected]
📞 +91 91117 78778