User Terms

Terms of Service Effective Date: July 15, 2025 Last Updated: July 15, 2025 Welcome to Whatsential (“we,” “us,” “our,” or “Company”). These Terms of Service (“Terms”) govern your access to and use of our website https://whatsential.com, mobile/desktop apps, APIs, and services (“Platform” or “Services”). By accessing or using Whatsential, you agree to these Terms. If you do not agree, please do not use our Services. 1. Eligibility To use Whatsential, you must: Be at least 18 years of age Be legally able to enter into contracts Use our services only for lawful business or commercial purposes If you are using Whatsential on behalf of a company or organization, you represent that you have authority to bind them to these Terms. 2. Account Registration To access Whatsential’s features, you must create an account. You agree to: Provide accurate, current, and complete information Keep your login credentials confidential Be responsible for all activities under your account We reserve the right to suspend or terminate accounts that are suspected of fraudulent or unauthorized activity. 3. Use of Services You agree to use Whatsential in accordance with all applicable laws and regulations. You must not: Use our platform to send spam, scam messages, or unauthorized marketing Violate WhatsApp’s Business or Platform Policies Interfere with or disrupt the integrity or performance of our services Attempt to gain unauthorized access to our systems or data We reserve the right to remove content, block access, or suspend services at our sole discretion if you violate these Terms. 4. Subscription & Payments Whatsential offers multiple subscription plans with different feature sets. By subscribing: You agree to pay all applicable fees according to your plan All payments are billed in advance and are non-refundable We may suspend or limit access if payments are overdue Prices are subject to change with prior notice For enterprise or custom agreements, separate contractual terms may apply. 5. WhatsApp Business API Compliance As a WhatsApp automation service, Whatsential relies on Meta’s WhatsApp Business API. You agree to: Follow Meta’s WhatsApp Commerce Policy and Business Policy Obtain user consent before sending messages Use approved message templates for outbound communication Violation may result in API access termination or account deactivation. 6. Third-Party Integrations Whatsential integrates with various third-party services such as CRMs, chatbots, and automation platforms. You are solely responsible for: Connecting and managing these integrations Understanding their respective privacy policies and terms Data shared with or accessed by third parties We are not liable for issues caused by third-party services. 7. Intellectual Property All content, branding, software, and materials on Whatsential are the property of the Company or its licensors. You may not: Copy, modify, distribute, or create derivative works Use our trademarks or branding without permission Reverse-engineer or attempt to extract source code 8. Data & Privacy Your data is handled according to our Privacy Policy. By using Whatsential, you consent to the collection and use of your data as described. We implement appropriate security measures, but you acknowledge that no system is 100% secure. 9. Termination We may suspend or terminate your account: If you violate these Terms If your actions put our systems or other users at risk If required by law or regulatory authorities You may cancel your subscription at any time from your dashboard, but no refunds will be issued. 10. Disclaimer of Warranties Whatsential is provided “as is” and “as available.” We do not guarantee: Uninterrupted or error-free service That our services will meet all your expectations That data will always be preserved or accessible We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. 11. Limitation of Liability To the maximum extent permitted by law, Whatsential shall not be liable for: Indirect, incidental, or consequential damages Loss of profits, data, or business Service interruptions or third-party issues Our total liability shall not exceed the amount paid by you in the last 3 months of service. 12. Governing Law These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh, India. 13. Changes to These Terms We may update these Terms periodically. Continued use of Whatsential after changes indicates acceptance of the revised Terms. The “Last Updated” date at the top will reflect changes. 14. Contact Us For any questions or concerns regarding these Terms, contact us at: Whatsential 230, M.P. Nagar, Zone-2 Bhopal, Madhya Pradesh - 462011 📧 [email protected] 📞 +91 91117 78778